We hope you are delighted with your order but if for any reason you are not, we will accept returns within 14 days of delivery provided they remain unopened and in their original packaging. Your item must be in the same condition that you received it.

This does not affect your statutory rights.

Please contact customer care to initiate your return or exchange via email at info@nipaaskincare.com. You have 14 days from the delivery date to initiate your return. Once we have authorised your return or exchange via email, we will send you further details on how to complete your return.

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.

We recommend that you always use a tracking shipping service and send us the tracking details.

To cancel or change an order:

If you would like to cancel or change an order please email us at info@nipaaskincare.com. If the item has been shipped before receiving the cancel/change request, you will have to refer to our return policy.